1. Is it really free?

Yes, the services provided by the CSIT Service Learning Center are free. However, you or your organization may be responsible for hardware, software, or ISP expenses necessary to complete or maintain your project. Service Learning Center technicians will advise if and when such purchases are necessary; however, the CSIT Service Learning Center does not sell hardware, software, or ISP services.

2. How does the CSIT Service Learning Center select projects?

Projects are selected based on a variety of criteria. Our goal is to assign as many projects as we can for CSIT class projects or CSIT internships. Project type, project deadlines, and availability of CSIT classes and/or interns factor into our selection process.

3. What if my project does not seem to fit into one of the categories listed on your website?

If your project has something to do with computers and/or information technology, please go ahead and submit a request. Let us decide if it’s a project that utilizes our students’ knowledge, training, and skills.

4. What if my project seems too small or too big?

We’re looking for a variety of projects that vary in size and scope, so submit them all!

5. What if my Desired Completion Date is flexible?

A Desired Completion Date helps us assign projects to classes and interns throughout the semester. In the event we receive more requests in one semester than we can accommodate, please let us know in the Project Description/Goals if your Desired Completion Date is flexible.

6. What kind of supervision will my project receive?

All Service Learning Center projects and interns are assigned a CSIT Faculty Supervisor. Under the supervision of a faculty advisor, students work collaboratively with you or your designated staff to serve the goals of your project.

7. I’m not sure if I should call the Help Desk or submit my request online for PC support.

The PC Support Help Desk is good for addressing issues that can be identified and resolved over the telephone [ (217)353-2677 ]. If you prefer, these types of requests may also be submitted online (select PC Repair as the Category). PC Repair and Support is for more complex issues and is provided on-site at the CSIT Service Learning Center. These types of requests should be submitted online (PC Repair). If Help Desk issues cannot be resolved over the phone, clients will be advised to submit a request online for PC Repair.